ORDER PROCESS

Kirsten Jade Swim ships from Los Angeles, CA. Domestic orders will be processed and shipped via UPS Ground or FedEx Ground within 1-3 business days, pending payment authorization and verification. International orders will be shipped via DHL Express within 3-5 business days, pending payment authorization and verification. 

Please allow 24 hours for your tracking number & shipping label to update.

PRE-ORDER

For items listed as pre-order, you can expect delivery within the delivery date window stated on the product description. For more information on your pre-order, please inquire at info@kirstenjadeswim.com 

P.O. BOXES

Please note that UPS and FedEx are unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address.

U.S.A SHIPPING

Orders will be processed within 1-3 business days upon purchase date. Orders are processed Monday-Friday (excluding major holidays). Delivery times are provided as a guideline only and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via UPS Ground or FedEx Ground.

INTERNATIONAL SHIPPING 

International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping unless notified otherwise. International shipping costs vary by shipping location. 

TAXES & DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Kirsten Jade Swim, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Kirsten Jade Swim.

SIGNATURE REQUIRED

A signature upon delivery may be required for your purchase. If you'd like your package to be released without a signature required, please email Kirsten Jade Swim at info@kirstenjadeswim.com.